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Ferry Feedback/Refund Request Form
If you wish to make a suggestion, tell us about a ferry experience, or request a ticket refund, please the Pierce County Ferry feedback form.

Important Phone Numbers
If this is a life-threatening emergency, please dial 911.

After Hours Emergency (253) 798-6000
Ticket Refunds or Purchase Issues (253) 798-7251
Customer Service Phone (Steilacoom Terminal) (253) 588-1950
Customer Service Fax (Steilacoom Terminal) (253) 588-5299
Ferry Administration Phone (253) 798-7250
Ferry Administration Fax (253) 798-2740
24-Hour Ferry Information Recording (253) 798-2766

Staff Contacts
Deb Wallace Administrator (253) 798-7109
Jay Simons Operations (253) 221-4637
Valerie Thorsen Planning (253) 798-2428
Cuc Thach Ticketing Issues (253) 798-7251

Contact Us

Steilacoom Ferry Landing
56 Union Ave.
Steilacoom, WA 98388

Airport & Ferry Division
2702 S 42nd St., Suite 201
Tacoma, WA 98409

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