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Ticketing Service
Full-service ticketing is available at the Steilacoom Ferry Terminal. Customers may also purchase tickets online (You are leaving a Pierce County site and going to a third party site for payment. View Third Party Website Policy).

Payment Types
The following payment types are accepted: 
  • Cash (U.S. currency)
  • Debit or credit cards (Visa or MasterCard only)
  • TRANBEN or commuter vouchers

Please note: In the event the automated ticketing system is out of service, only manually sold single tickets will be available at the Steilacoom Ferry Terminal.

Refund Requests or Purchase Issues
All refund requests or resolution of purchase issues are handled by Pierce County Accounting. Ticketing personnel at the Steilacoom Terminal do not have the capability to process refund requests or resolve other ticket purchase issues.

For issues of this type, please contact Pierce County Accounting at (253) 798-7251. You may also submit your request electronically via the Ferry System Feedback/Refund Request Form.

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