As a volunteer for the Long-Term Care Ombudsman program, you serve as a listening ear and voice for residents in long-term care settings such as nursing homes, adult family homes, and boarding homes. Ombudsmen educate residents, staff, families and the community about long-term care issues, resources, resident rights and quality of life in long-term care settings.
Certified LTC Ombudsmen serve residents by:
Providing them with information about their rights and available resources
Obtaining factual information about their complaints, investigating and resolving these complaints and providing them with protection of their rights
Assuring they receive fair treatment from service providers
Pierce County Long-Term Care Ombudsman 3602 Pacific Ave. Suite 200 Tacoma, WA 98418
Working with staff and residents for quality care and quality of life for the residents
Pointing out successes as well as areas that need additional work and resources
Speak for those residents who are unable to speak for themselves
Advocate for resident choices
Negotiate solutions to problems
Speak for the residents’ choice
Work with facilities to develop policies and address areas of potential conflict
A certified ombudsman is assigned to visit with residents in long term care facilities. Each volunteer receives extensive training before being assigned. Frequent in-service training is scheduled during regularly held monthly meetings. In addition, the ombudsman is informed as to other training available in the area and is encouraged to attend.
Make A Complaint
If you or someone you know resides in a licensed long-term care facility and have a complaint or need advocacy, please complete the online complaint form and a certified long-term care ombudsman will contact you within two days. You can also reach us by phone at 253-798-3789 or by email at email@example.com