Functions
- Working with staff and residents for quality care and quality of life for the residents
- Pointing out successes as well as areas that need additional work and resources
- Speak for those residents who are unable to speak for themselves
- Advocate for resident choices
- Negotiate solutions to problems
- Speak for the residents’ choice
- Work with facilities to develop policies and address areas of potential conflict
Training
A certified ombudsman is assigned to visit with residents in long term care facilities. Each volunteer receives extensive training before being assigned. Frequent in-service training is scheduled during regularly held monthly meetings. In addition, the ombudsman is informed as to other training available in the area and is encouraged to attend.
Make A Complaint
If you or someone you know resides in a licensed long-term care facility and have a complaint or need advocacy, please complete the online complaint form and a certified long-term care ombudsman will contact you within two days. You can also reach us by phone at 253-798-3789 or by email at pcccadrombuds@piercecountywa.gov